Shipping & Returns

Shipping Policy:

1. Shipping Information:

a. Processing Time:

• Orders are typically processed within [X] business days. Processing times may vary during peak seasons.

b. Shipping Methods:

• We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout.

c. International Shipping:

• We may offer international shipping. Please check the shipping options available to your destination during the checkout process.

2. Order Tracking:

a. Tracking Information:

• Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.

3. Shipping Delays:

a. Unforeseen Circumstances:

• We are not responsible for shipping delays caused by unforeseen circumstances, such as weather conditions, customs delays, or carrier issues.

Returns and Exchanges Policy:

1. Return Eligibility:

a. 30-Day Return Policy:

• You may return items within 30 days of the delivery date for a refund or exchange.

b. Condition of Items:

• Items must be unused, in their original condition, and with all tags and packaging intact.

2. Return Process:

a. Contact Us:

• To initiate a return, contact our customer service team at [your contact email or form]. Provide your order number and reason for the return.

b. Return Authorization:

• Wait for our customer service team to provide a return authorization and instructions on how to return the item.

c. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

3. Refund or Exchange:

a. Refund Processing:

• Refunds will be processed once we receive and inspect the returned items. Refunds will be issued to the original payment method.

b. Exchanges:

• If you wish to exchange an item, contact our customer service team to arrange for the exchange.

4. Exceptions:

a. Non-Returnable Items:

• Certain items, such as personalized or perishable goods, may not be eligible for return.

5. Contact Us:

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at ask@xomoashro.com

This Shipping and Returns Policy was last updated on 01-01-2024.